Drivers & Downloads Search for your device by product number to get drivers and downloads, manuals, documentation and other online support. You can also search for discontinued products. V.3679 Release Date: 2018/02/14 Release Note: 1. Solved a bug around the WDDM driver architecture that caused a blank monitor if an unsuitable driver version was installed for the system's main graphics card. The USB2VGAE2 USB to VGA external video adapter is the perfect multi-monitor VGA solution for office applications and Internet browsing. The USB video adapter features a small form factor and enables a USB 2.0 port to be used with a VGA port.

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Hi Nate,

Thank you so much for posting your query on this forum. You have reached the right place and I will try my best to assist you with this issue.

The Error “Code 37: Windows cannot initialize the device driver for this hardware”, happens when the “DriverEntry” routine fails when attempted by the graphics adapter drivers. Please refer to this article: Code 37: Windows cannot initialize the device driver for this hardware.

Normally, this issue should be fixed when you uninstall and reinstall the device driver with which you face this issue.

So, I would suggest you to uninstall and reinstall the USB display adapter drivers and check if that resolves the issue. Please follow these steps:

Step 1: Uninstall the Device Drivers

a) Press “Windows Logo” + “X” keys on the keyboard.

b) Click on “Device Manager” from that list.

c) Search for the USB Display Adapter device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.

d) Follow the on-screen instructions to complete it and the restart the computer if prompted.

After the restart, please open the Device Manager again and then click on the “Scan for hardware changes” button. Check if Windows 10 Tech Preview detects the USB Display Adapter device and installs an appropriate driver automatically. If the issue still persists, then try the next step.

Step 2: Check Windows Updates for the latest drivers.

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.

a) Press “Windows Logo” + “W” keys from the keyboard.

b) Type “Updates” in the search bar and click on the icon “Windows Update” from the search result.

c) On the “Windows Update” window, click on the link: “Check for updates” from the left hand side of the window to receive a fresh list of updates.

d) If the updates are available, then install all the updates listed there.

When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video source

• Video destination

• USB video adapter

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To test your setup components, try the following:

• Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup.

• Use a different video cable, video source, video destination, and USB video adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

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When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following:

• Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

• If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

• If the device is listed with an error, reinstall the drivers following the instructions on the website.

• Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  Drivers for both 32-bit and 64-bit versions of these operating systems are included in the driver package and is automatically selected based on OS type. The drivers allow operation of the touch-screen over either USB or serial port. Elo monitor driver. • Support mouse mode on IT-XYU touchscreens Introduction This user manual describes the installation of the touch-screen driver software and the user selectable features of the screens. This manual refers to the software/driver that are compatible with the Microsoft Windows operating systems, ie: Windows XP, Vista, and Windows 7. • Support APR input gain level settings.

• Check to see if the monitor is being detected by Windows.

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To check to see if Windows is detecting the monitor using a computer that is running a version of Windows XP, do the following:

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• Right-click on the desktop and click Properties.
• Click the Settings tab.
• If you see Drag the monitor icons to match the physical arrangement of your monitors, it means that Windows is detecting more than a single monitor. You can click the drop-down menu under Display to see which monitors are detected. This option is not available if Windows only detects a single monitor.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows Vista, Windows 7, or Windows 8, do the following:

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• Right-click on the desktop and click Screen Resolution.
• You can click the drop-down menu under Display to see which monitors are detected.